QUALITY PARTS, FROM OUR DOCK DOOR TO YOUR DOOR.
Same Day Shipping Guarantee
All orders of in-stock items placed before 4 pm CST will ship the same day (business days only).
Original One Parts™ offers free shipping (contiguous U.S. only - excludes AK, HI & PR). Free shipping is offered via UPS, Fedex or a courier service.
Some items, such as Engine Cradles, cannot be shipped via regular methods due to weight and will need to be shipped through freight carriers. Original One Parts™ will cover these expenses, but the customer will be responsible for any additional fees incurred (residential fee, lift gate fee, appointment fee). Please see the individual product descriptions for applicable information on special shipping requirements.
In the unfortunate circumstance that a package is lost or delayed by (shipping carrier), Original One Parts™ will work on the customer's behalf to locate the order. Please note that due to (shipping carrier) follow-up policies, this may take up to 2 business days to complete.
Packages may be delayed due to severe weather, and Express Delivery fees may not be eligible for refunds. Buyer is responsible for checking with (shipping carrier) for possible delays in their area, or potential delays due to severe weather.
The accuracy of shipping details is the buyer responsibility. Additional delivery charges due to customer error (i.e. wrong address or zip code entered in the online order) or change will be billed by (shipping carrier) directly to the customer.
It is the purchasers responsibility to provide a valid e-mail address when ordering. Once the order is placed, we will send out an email confirmation for your review and, after the order is shipped, we will use this email to send you a tracking number. The email will also assist us in contacting you should a problem arise with your order. We make every effort to contact you concerning issues with an order to ensure the speediest and most accurate shipping possible.
For questions regarding shipping policies, please email us at firstname.lastname@example.org or call toll free: 1.877.441.0001.